At this website, we prioritize the protection and respect of your privacy, understanding the importance of responsibly handling the personal data collected. We take extensive measures to ensure the security of personal information and its use solely for legitimate business purposes in compliance with applicable laws.
This policy outlines how we process any personal data collected from you or provided by you. We kindly ask you to carefully read the following information to comprehend our perspectives and practices concerning your personal data and how we will handle it.
Here, we provide details on the collection and processing of personal data when using our website. Personal data refers to individual information about personal or factual circumstances that can be attributed to an identified or identifiable natural person. The company responsible for this is QMH Technologies Ltd (referred to as “QMH” or “we” hereinafter), located at 10-16 Tiller Road, London, England, E14 8PX. You can reach our data protection officer by sending an email through the contact form on our website. When you contact us via email, the data you provide (such as your email address, and if applicable, your first and last name, and telephone number) will be stored by us to respond to your inquiries.
We collect, store, and process personal data in compliance with the General Data Protection Regulation (GDPR) for the purpose of managing transportation services and technical administration. All personal data is processed exclusively in accordance with the provisions of the EU General Data Protection Regulation (GDPR).
USE OF OUR SERVICES
In order to utilize our services for booking transfers, we require certain information from you. This includes your first and last name, email address, mobile phone number, and specific payment details. The purpose of collecting your first and last name, email address, and mobile phone number is to confirm your booking, identify you as a user, and communicate with you regarding your transfer. The credit card information or billing information is necessary to process the payment securely.
When you use our website, we store the data necessary for the performance of the contract. Additionally, any data voluntarily provided by you will be stored for the duration of your use of the website, unless you choose to delete it earlier.
To ensure the security of your personal data, especially payment information, we encrypt the connection to prevent unauthorized access.
It is your responsibility to maintain the confidentiality of your personal access data and prevent unauthorized access by third parties. We cannot be held liable for any misuse or loss of information (such as your password, reservation reference number, and email address) unless we are directly responsible for such misuse.
Your personal data will only be shared or disclosed to third parties under specific circumstances: (i) for the purpose of fulfilling our contractual obligations, (ii) for handling payment transactions, (iii) if there is a legitimate interest of QMH or the third party, or (iv) if you have provided your consent beforehand. This means that the transportation service provider or other external service providers (external fleet partner), as well as their drivers responsible for the transfers, will receive necessary information (such as your first and last name, mobile phone number, flight number, pickup address, destination address, and estimated time of arrival) through the website. Additionally, for credit card payments, the payment processor Stripe will receive necessary information (such as your first and last name, mobile phone number, and credit card details). Apart from these parties, your data will be processed internally within our business using GDPR-compliant software tools, enabling us to provide customer support and manage bookings. Any use of your data by these third parties beyond fulfilling their tasks is strictly prohibited.
Upon completion of your booking, you will receive a transfer confirmation and contact information, as well as further updates regarding your journey, from the driver or the taxi and limousine company (including their first and last name, telephone number, license plate, and vehicle type) via your provided email address.
For the purpose of fulfilling our contractual obligations, it may be necessary to transfer your personal data to the respective fleet company, external fleet partner, or driver responsible for the ride in a country outside the European Union (referred to as a “third country”).
After each trip, you will receive an email requesting your feedback on the driver and the vehicle. This rating system is designed for quality assurance and to improve customer satisfaction. The rating is typically based on a star system, and your feedback is valuable in ensuring high-quality transportation services. If you express dissatisfaction with the service, we may reach out to you via email to inquire further about your transfer experience. Each rating email includes an unsubscribe link, should you wish to opt out of receiving such requests at any time.
Subject to certain exemptions, you have the right to request a copy of any personally identifiable data we hold about you. To exercise this right, please email us with your Data Access Request using the online contact form. Please provide adequate information to identify yourself and any relevant details that will assist us in fulfilling your request accurately.
You also have the right to request the correction of any inaccuracies in the personal data we hold about you. If you discover that we possess incorrect personal information about you, please inform us.
When you use our website solely for informational purposes without registering or providing us with any personal information, we collect only the personal data that your browser automatically transmits to our server (server log files/access data). To display our website to you and ensure its stability and security, we require the following technically necessary data: the name and content of the accessed website, your IP address, the date and time of the request, the time zone difference from Greenwich Mean Time (GMT), the amount of data transferred, access status/HTTP status code (referrer URL), browser type, your operating system and its interface, and the language and version of your browser software.
We utilize session cookies to recognize that you have visited specific pages of our website. These cookies are automatically deleted when you leave our website. Additionally, we use temporary cookies to enhance the usability of our website. They remain stored on your device for a certain period of time. If you revisit our website to use our services, these cookies automatically recognize you and restore your previous inputs or settings, eliminating the need for repetition.